Refund and Returns Policy
- PRIVACY POLICY
Your Privacy Matters
At White Jewelry, we value your trust. Any personal information you provide is used only to:
• Process and fulfill orders
• Communicate regarding your purchase or inquiries
• Improve our website and services
We never sell or share your data with third parties. Your information is stored securely, and you have the right to access, modify, or delete your account information at any time.
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- SHIPPING POLICY
Fast & Reliable Delivery
• Orders are processed within 1–3 business days.
• Shipping times may vary based on location and courier services.
• We are not responsible for delays due to customs or carrier issues.
Free Delivery Offer
Free delivery applies only to orders over $45 and is valid just in Lebanon.
Tracking information will be provided once your order has been shipped.
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- WARRANTY & REPAIR POLICY
Quality You Can Trust
• All products are inspected before shipment.
• Minor imperfections due to craftsmanship are not considered defects.
Repairs & Replacements:
• Damaged or defective items reported within 24 hours of receipt may be eligible for repair or replacement.
• Items damaged due to misuse or improper care are not covered.
Contact us via email or WhatsApp for any warranty or repair inquiries.
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- REFUND POLICY
At White Jewelry, we only offer refunds or exchanges in the case of an manufacturing defect in the item such as a missing cubic zirconia stone or other problems.
If you encounter such an issue, please contact us within 24 hours of receiving your order at +961 70822781
Kindly send us a clear photo of the problem along with a short description and your order number, so we can review the case and proceed with refund/exchange.Please note that refunds is not available for reasons other than manufacturing issues .
Place the item securely in its original packaging.Include your proof of purchase and the exchange form provided.
Once your request is approved.
You will be responsible for all return shipping charges and any applicable taxes.
We recommend using a trackable shipping method.
Items must be unworn, undamaged, and in original condition.
Engraved, customized, personalized, or special orders cannot be exchanged.
Approved returns will receive a replacement or store credit.